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    赵文瑜, 邵志清, 闵高照. 基于分布式数据库的CRM系统的设计与实现[J]. 华东理工大学学报(自然科学版), 2004, (1): 88-90.
    引用本文: 赵文瑜, 邵志清, 闵高照. 基于分布式数据库的CRM系统的设计与实现[J]. 华东理工大学学报(自然科学版), 2004, (1): 88-90.
    ZHAO Wen-yu~*, SHAO Zhi-qing, MIN Gao-zhao. Design and Implementation of a CRM System Based on Distributed Database[J]. Journal of East China University of Science and Technology, 2004, (1): 88-90.
    Citation: ZHAO Wen-yu~*, SHAO Zhi-qing, MIN Gao-zhao. Design and Implementation of a CRM System Based on Distributed Database[J]. Journal of East China University of Science and Technology, 2004, (1): 88-90.

    基于分布式数据库的CRM系统的设计与实现

    Design and Implementation of a CRM System Based on Distributed Database

    • 摘要: 从CRM理论和应用出发,深入研究了客户关系管理中的数据及功能。在对电子商务及企业信息化研究的基础上,建立了一套成熟的实用CRM的系统框架和层次架构。在对企业管理及销售业务的深入分析中,运用分布式数据库技术建立起CRM的实现。

       

      Abstract: Based on CRM's theory and application, this paper studied the data structures and functions for customer relationship management. It also presents a CRM system framework with a hierarchical structure, based on the study of E-commerce and enterprise's informatization. Through analyzing the management of enterprise and sale service, it established the implementation of CRM using distributed database technology.

       

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